A rash of scams is using the Ameren name to dupe consumers nationwide into paying bogus energy bills.
Scammers are sending emails that appear to be requests from Ameren for recipients to pay unpaid utility bills. Recipients also are being instructed to open a virus-infected attachment. Other utilities throughout the country have reported a similar scam.
"Ameren is investigating the situation and working to resolve the issue," says Tim Reagan, director of security. "If anyone receives this type of email, they should not open any attachments, and should delete the email message immediately." Reagan added that unless specific information has been requested by a customer, Ameren does not include attachments in its customer emails.
Ameren reminds customers to never give personal or financial information to anyone who calls, sends an email or comes to their homes unannounced. Customers with concerns about their accounts should call Ameren Illinois at 800-755-5000.